Returns & Exchanges

We want you to love your clean home journey, which is why we offer a 60-day money-back guarantee on all Branch Basics products. If you are not completely satisfied with your purchase, we are happy to assist with a return or exchange to ensure you find the right fit for your household.

1

Initiate Your Request

Visit our online returns portal and enter your order number and shipping zip code to start the process.

2

Print Your Label

Select the items you wish to return and download your prepaid shipping label provided by our system.

3

Package Your Items

Securely pack your items in their original packaging, attach the return label, and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing